Shipping & Returns

Unless otherwise noted, all domestic and international shipments will be made with United States Postal Service (USPS). In general this service does NOT include any "tracking" information. Large package shipments will include "Delivery Confirmation" notification numbers. Delivery Confirmations numbers will be sent in an e-mail by Paypal to the customer after the order label has been printed. Most shipments will be made within 1 business day of the order being received.

Shipping fees are simply postage costs. There are no packaging or handling fees charged. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Customer has ten (10) business days from the date of delivery of the product to examine the goods for any damage, defect or shortage. All claims for any cause whatsoever (whether based in contract, negligence, strict liability, other tort or otherwise) shall be deemed waived unless made in writing and received by Xylotex within thirty (30) days after Customer's receipt of the product with respect to which the claim is made, or, if the claim is for non-delivery of goods, within forty-five (45) days after the date upon which the goods were to be delivered. Customer's failure give written notice of any such claim within the applicable time period shall be deemed an absolute and unconditional waiver of such claim.
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